Hey there, crafty shopper! We want you to love every little thing you get from LadyMakes. If something isn't quite right, no worries—we've got a super simple 30-day return and exchange policy to keep you smiling.

Eligibility for Returns and Replacements

Items must be returned within 30 days of receipt.
Items should be in their original condition, unused, and in the original packaging.
Non-Returnable Items

Items marked as final sale or non-returnable.

Gift cards.
How to Return or Exchange

Drop us a line at [email address] to start your return or exchange.
Include your order number, the item(s) you want to return, and why.
We’ll send you a return authorization number and all the details you need to send your goodies back.
Shipping

You'll cover the return shipping costs.
Shipping fees are non-refundable, but we promise it’s worth it!
Refunds

Once we receive and inspect your return, we’ll let you know if it’s a thumbs up or thumbs down.
If approved, your refund will be processed, and the money will zoom back to your original payment method soon!
Exchanges

Need a different size, color, or just something else? Start a return, let us know you want an exchange, and we’ll get it sorted.
We’ll ship your new item once we’ve received the original.
Thanks for shopping with LadyMakes! We’re here to make your crafting dreams come true.

Last Updated: August 4, 2024

At LadyMakes, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at www.ladymakes.com ("Site"). By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

• Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, shipping address, and payment information.
• Order Information: Details about your orders, including the products purchased, transaction amounts, and purchase history.
• Technical Data: Information about your device, browser, IP address, and how you interact with our Site. This may include cookies and similar technologies.
• Communications: Any correspondence you send to us, including customer support requests and feedback.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including managing payments, shipping, and communicating order status.
• Account Management: To create and manage your account, including providing you with access to order history and personalization options.
• Customer Support: To respond to your inquiries, provide assistance, and address any issues or concerns you may have.
• Marketing and Promotions: To send you promotional materials, newsletters, and offers that may be of interest to you. You can opt-out of receiving marketing communications at any time.
• Site Improvement: To analyze usage patterns and improve the functionality and content of our Site.

3. How We Share Your Information

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, shipping products, or performing other functions on our behalf. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes, or if we believe it is necessary to protect the rights, property, or safety of LadyMakes, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, such as remembering your preferences and analyzing how our Site is used. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Site.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

• Access and Correction: You may request access to, update, or correct your personal information by contacting us at support@ladymakes.com.
• Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails you receive or by contacting us directly.
• Delete Account: You may request the deletion of your account by contacting us. We will process your request in accordance with applicable laws and regulations.

7. Children's Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

LadyMakes
Email: support@ladymakes.com
Phone: [Your Phone Number]
Address: [Your Business Address]

Thank you for trusting LadyMakes with your personal information!

Terms and Conditions

Last Updated: August 4, 2024

Welcome to LadyMakes!

These Terms and Conditions ("Terms") govern your use of our website located at www.ladymakes.com ("Site") and the purchase of products from our online store. By accessing or using our Site, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Site.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following any changes constitutes your acceptance of the new Terms.

3. Products and Orders

• Product Descriptions: We strive to ensure that our product descriptions are accurate. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, or error-free.
• Custom Orders: As a custom product store, all products are made-to-order. Once an order is placed, it cannot be modified or canceled.
• Pricing: All prices are listed in [Currency]. Prices are subject to change without notice.
• Order Acceptance: We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the description or price of the product, or errors in your order.

4. Payment

• Payment Methods: We accept various payment methods, including credit cards and online payment systems. Payment is required at the time of order.
• Security: We use secure technology to protect your payment information. However, we are not liable for any unauthorized access to or use of your payment information.

5. Shipping and Delivery

• Shipping Policy: Shipping costs and delivery times are calculated at checkout and vary based on location and product. We are not responsible for any delays caused by shipping carriers.
• Risk of Loss: Title and risk of loss for products pass to you upon delivery to the carrier.

6. Returns and Exchanges

• Custom Products: Due to the nature of custom products, we do not accept returns or exchanges unless the product is defective or there was an error on our part.
• Defective Products: If you receive a defective product or if there was an error with your order, please contact us within [number] days of receiving the product. We will provide instructions for returning the product and may offer a replacement or refund.

7. Intellectual Property

All content on the Site, including text, images, and logos, is the property of LadyMakes or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our Site without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, LadyMakes shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or the purchase of our products.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Your State/Country].

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

LadyMakes
Email: support@ladymakes.com
Phone: [Your Phone Number]
Address: [Your Business Address]

Thank you for shopping with LadyMakes!